Posts in tag

customer service


Cannabis

Several states have already crossed over to the other side to participate in legal cannabis sales. Cannabis dispensaries are showcasing various oils, gummies, and other THC related products such as CBD balms, mists, and scrubs are popular amongst frequent customers. Whether through the projection of Word of Mouth (WOM) or interactive and digital displays, cannabis …

ghost

From the unseen bump in the night, to spiders, and even jump-scare horror movies, we’re all a little afraid of something. But what about Ghost Kitchens? Oh my! Virtually speaking, the whole transaction (ordering, purchasing, processing, and delivering) can be completed entirely through one’s mobile device. Hypothetically, this wouldn’t require the need for any physical …

Machine Learning

Artificial is all anyone is talking about, and it’s only a brief moment before that same attention is shifted towards machine learning as well. The idea that computers will be able to learn without prior programming, is incredible. Machine Learning promises powerful computational processing, accessible storage, and increased data volumes. Deep Learning has transcended all …

Call Center

In the the current workplace climate, many organization have experienced a huge surge in the need for call center operators. From users seeking out account information or requesting a walk-through in navigating their mobile banking app, there is a need for that advisor on the other end. Most users harbor a sense of comfort, with …

Chatbots

The intelligent direct messaging capabilities unleashed by chat channels such as Facebook Messenger are enhancing each industry where it is present.  The revolution will evolve as chat options emerge as the latest key channel for customer acquisition and retention. Though chatbots may seem like nothing new, customer service oriented chat platforms are making a killing …