Home Channel Trends Where is RPA Headed?

Where is RPA Headed?

by Samantha Kalany

Estimated reading time: 2 minutes

We all know that AI is on everyone’s brain, but even more so with Robotic Processes Automation, where we can locate robots with the capability to capture data and perform daily routine tasks. RPA will continue to shine on in 2020. 70 percent of business leaders have stated that they plan on investing in RPA development, according to the Institute of Robotic Process Automation Intelligence Survey.

RPA Isn’t The Bad Guy

Everyone has assumed that the big bad robots are coming to take all of our jobs. In reality, however, there are really only a handful of mundane jobs that will be lost out to ‘the great robot revolution.’ RPA is and was designed to accommodate and adapt to the changing circumstances and habitats to manage the right response correctly. RPA

ROI and RPA Get Along Well

Reducing the cost of the transactional process, RPA is able to monitor various tasks. From back office operations such as procurement, but also mainstream functions like telecommunication customer service capabilities, these tasks are pressing into a world of more engaged and intelligent business return. When it comes to processing transactions, managing customer relations, there are smart robots everywhere that can handle those needs, leaving the humans to handle more pressing matters.

This sense of attended automation is becoming programmed to provide employees with the guidance that they require, in real-time, right from the comfort of their personal computers. RPA can automate almost anything, not requiring any special skills to complete tasks. This holds a very positive impact on employees and the services they provide to their customers, just take a glimpse at some of these processes.

  • Process Mining: This task breaks down complex issues (in a more predictive manner) and feeds that information to other models for a more effective and accurate means of automation. 
  • Intelligent Automation: When it comes to cognitive automation, the method is locating new value in the workplace productivity and operational efficiency. 

The collaboration that comes to when humans work alongside digital co-bot/robot workers is essential for this automation to continue onward. This totally reframes the IT/HR working relationship. CIOs and HR Executives can work together with Robotic Process Automation in eliminating the need to allocate humans for silly, repetitive tasks. Signing them up for these repetitive and mundane tasks can actually be damaging for those within the workplace. RPA

Technology will always transform job roles and position descriptions from entry-level all the way to creative suite, as workplaces push further into a more efficient and productive space. A people-first approach is vital, to be centered around the re-distribution of work, shifting roles/responsibilities to jump into new levels of collaboration.

New Tools for Risk Management

When it comes to risk management, you won’t likely be battling on the front lines, but rather protecting from the most dangerous factor, human error. According to the old-school approach, the humans-only concept can’t necessarily handle the influx of data from an information security standpoint, hence how this can lead to errors and mistakes.

RPA is perfectly suited to handle data-driven/intensive tasks efficiently and without error, saving companies valuable time, reducing security risks, and freeing up valuable human employee time. Bots that work as intelligent guardrails to ensure accuracy and the reduced chance of accidental data leaks and breaches can truly come in handy. RPAJust think about all of the perks that come along with productivity, accuracy, compliance, reliability, and consistency, especially when its work performance is identical, without variation.

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